Privacy Policy

ShrikantAI Innovations, Pune, India · Last updated 6 October 2026

ShrikantAI is a software service ("the Service") that laundry and dry-cleaning businesses ("Businesses") use to manage orders, customers, invoices, payments and messages. This policy explains what data the Service handles and how it is protected.

Who is responsible for what

Each Business owns the data it enters about its own customers and staff and decides how it is used. ShrikantAI Innovations processes that data on the Business's behalf only to run the Service. Data of one Business is kept separate from every other Business.

Data we handle

• Business and staff: business name, address, GST number, staff names, email addresses, phone numbers, roles, and sign-in records (time, IP address).
• Customers of a Business: name, phone number, address, order details, payment status and amounts, and message history with the Business.
• Technical: device and browser details, error logs, and push-notification subscriptions where enabled.

How the data is used

• To run orders, invoices, payment links and reports.
• To send order updates, payment receipts and reminders to customers by WhatsApp, SMS or email, only as set up by the Business.
• To secure accounts (password hashing, two-factor sign-in, lockout) and prevent misuse.

We do not sell personal data and do not use it for advertising.

WhatsApp messaging and consent

Messages are sent through the WhatsApp Business Platform (Meta). A Business must have the customer's permission (opt-in) before sending notifications. A customer can stop messages at any time by replying STOP, and the Business must honour this. Use of WhatsApp is also subject to Meta's own terms and privacy policy.

Service providers

Data may be processed by providers needed to deliver the Service, such as Meta (WhatsApp), Razorpay (online payments), SMS/email delivery providers, and our hosting provider. They receive only what is needed for their function.

Security

Passwords are stored as one-way hashes, access is role-based, sessions are bound to the Business's own address, and regular backups are taken. No system is perfectly secure, but we work to protect data against unauthorised access.

Retention and deletion

Data is kept while the Business's account is active. Message-queue and notification logs are cleared automatically after about 90 days. When an account ends, the Business's data is deleted on request, subject to any legal record-keeping duty.

Your rights and data deletion requests

A customer or staff member can ask the Business to access, correct or delete their data. A Business can ask us to delete its whole account and data. To request deletion, contact us using the details below, state the Business name and the data to be deleted, and we will confirm once it is done.

Changes

We may update this policy and will change the date above when we do.

Contact

Questions about this page: please contact your account manager at ShrikantAI Innovations.